Content design for Intranets

Designing smarter,
user-centred Intranet content.

What we do

We help Intranet publishers design smarter, user-centred content.

Well designed digital content helps employees quickly find answers, complete tasks and solve problems.

First, we research what your users need and what your leaders and subject matter experts want to tell them. Then we design and organise your content to match those needs.

We do the hard work to make Intranet content simple.

A better digital self-service experience means less frustration, greater trust in internal services and fewer support requests. This gives corporate functions time back to focus on higher-value work.

Content design services

We offer services across the content lifecycle and each can be tailored to your unique needs.

  • A detailed review of your existing Intranet content. We’ll give you a content inventory report and provide recommendations for improvement. Learn more →

  • User research to help you understand what your users need from your content. Learn more →

  • We’ll work with your subject matter experts to transform service information into user-centred content. It’s a co-design process that takes all interested stakeholders on the journey. Content audit and content discovery must be done before design can begin. Learn more →

  • We’ll work with your content authors to develop a content review and governance process. Platform-wide publishing rules, quality standards and regular reviews are integral to maintaining high quality content. We’ll tailor the approach to match your specific business needs. Learn more →

  • We’ll work with your content authors to uplift their content design capability. We can cover SharePoint content management training, content design training, or both. Learn more →

  • If you’ve got a gap in your content management resources, we can provide a Contractor to support you on a casual, part-time or temporary full-time basis. Learn more →

Learn more

Our work

Featured
Designing a global learning and development experience for 12,000 employees

When it came to learning and development content, employees struggled to understand what was available and where to start. Head office needed to communicate a cohesive vision, while each global region maintained its own learning pages, priorities and delivery models, which were not going away.

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Replacing an HR document library with user-centred Intranet content

A global financial services organisation relied on a large library of instructional PDFs to support staff using their HRIS system. Documents varied in layout and quality and content ownership was unclear and support teams could not reliably direct employees to self-service resources.

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Simplifying submissions management for a production company

A small, independent film and television production company managed all project submissions in a single Excel spreadsheet that had became a data bottleneck. Data was often incomplete or inconsistent, the team had limited visibility across projects, and important discussion notes from meetings were hard to capture or keep.

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HR Intranet content review and audit

A national media company asked us to simplify a cluttered and confusing HR Intranet to improve employee self-service. They needed help to solve content duplication, inconsistent navigation, low trust in the Intranet and high volumes of avoidable enquiries.

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Our thoughts

Featured
10 common mistakes in Intranet content publishing and how to avoid them

Intranets are full of content published with the best of intentions. Everything an employee might need is technically there. The problem is how long it takes to find it.

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Are FAQs helping or hurting your content?

FAQs are one of the most common content deliverables in change communications. They feel familiar, safe and efficient. But from a content design perspective, FAQs often make information harder to find, harder to scan and harder to maintain.

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A practical checklist for publishing Intranet content during transformation

When projects act as publishers rather than partners, content decisions are made in isolation from the teams who will live with the consequences.

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Why content design capability matters in change and transformation

Transformation content always outlives transformation teams. Without content design capability, the Intranet absorbs the cost. Investing in this capability ensures content improves the system it lives in, supports employees, and helps change actually stick.

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