Content design services
We offer services across the content lifecycle and each can be tailored to your unique needs.
Content audit and assessment
A detailed review of your existing Intranet content. We’ll give you a content inventory report and provide recommendations for improvement.
We’ll deliver:
a content inventory list so you’re clear on what’s published
a summary of identified opportunities for improvement
a recommendations report to guide you on next steps.
User research: content discovery
User research to help you understand what your users need from your content.
We’ll deliver:
a detailed view of your audience and their needs
user stories or job stories
journey maps for priority services
a list of prioritised content needs.
Content design and publishing
We’ll work with your subject matter experts to transform service information into user-centred content.
It’s a co-design process that takes all interested stakeholders on the journey.
Content audit and content discovery must be done before design can begin.
We’ll deliver:
a detailed view of user, expert and leader content needs
research informed journey maps and user stories
content structure that makes navigation obvious and easy
user-centred content based on your team’s expert knowledge, including:
choosing the right format to meet defined user needs
prioritising information that is most important to users
defining page structure, style and tone consistent with your brand
establishing a clear visual hierarchy and reducing unnecessary visual noise
ensuring content is inclusive and accessible.
working with other specialists to meet user needs. This includes graphic designers, video specialists, UX designers, web developers and copywriters.
Content governance
We’ll work with your content authors to develop a content review and governance process.
Platform-wide publishing rules, quality standards and regular reviews are integral to maintaining high quality content.
We’ll tailor the approach to match your specific business needs.
We’ll deliver:
a content publishing process agreed to by your content publishers
design standards for new content authors to follow
a governance process that ensures content is regularly reviewed, updated and archived.
Content design and SharePoint training
We’ll work with your content authors to uplift their content design capability.
We can cover SharePoint content management training, content design training, or both.
We’ll deliver:
workshops to guide your Intranet authors through best practice content design
simple training materials to help you upskill future content authors.
Interim content management support
If you’ve got a gap in your content management resources, we can provide a Contractor to support you on a casual, part-time or temporary full-time basis.
We’ll deliver:
operational content updates
project-based content design and publishing
content review and governance process management
any other content management tasks required to keep the digital publishing process running.