When it came to learning and development content, employees struggled to understand what was available and where to start. Head office needed to communicate a cohesive vision, while each global region maintained its own learning pages, priorities and delivery models, which were not going away.

A global financial services organisation relied on a large library of instructional PDFs to support staff using their HRIS system. Documents varied in layout and quality and content ownership was unclear and support teams could not reliably direct employees to self-service resources.

A small, independent film and television production company managed all project submissions in a single Excel spreadsheet that had became a data bottleneck. Data was often incomplete or inconsistent, the team had limited visibility across projects, and important discussion notes from meetings were hard to capture or keep.

A national media company asked us to simplify a cluttered and confusing HR Intranet to improve employee self-service. They needed help to solve content duplication, inconsistent navigation, low trust in the Intranet and high volumes of avoidable enquiries.