SharePoint optimisation
Get more value from the platforms you already own
Many organisations invest heavily in SharePoint and Microsoft 365 but never fully realise the benefits.
The technology is in place, yet employees still struggle to find information, sites are inconsistently structured, governance is unclear and business teams continue creating workarounds outside the platform.
In many cases, the challenge is not technical implementation. The challenge is how information, content and services have been designed within the platform.
ako labs helps organisations optimise SharePoint and Microsoft 365 environments by improving information architecture, content management, governance and employee experience.
Signs your SharePoint environment may need attention
You may benefit from SharePoint and Microsoft 365 optimisation if:
Employees say they cannot find what they need.
Teams maintain multiple versions of the same content.
Sites have grown organically without a clear structure.
SharePoint is being used primarily as a document repository.
Search results return too many outdated or irrelevant documents.
Content ownership is unclear.
Navigation feels inconsistent across sites.
Publishing standards vary significantly between business areas.
Microsoft 365 functionality is underutilised.
Why organisations struggle to get value from SharePoint and Microsoft 365
Most organisations already own powerful tools within Microsoft 365 - the challenge is often not the technology itself.
Many SharePoint and Microsoft 365 environments evolve gradually over time. New sites are created, business teams publish content independently, projects introduce new structures and governance arrangements change as people move roles.
Over time, information becomes harder to find, ownership becomes less clear and the employee experience becomes increasingly inconsistent.
As a result, organisations often experience:
Low confidence in search
Duplicate content across multiple locations
Inconsistent navigation and site structures
Confusion about where information belongs
Reduced platform adoption
Increased reliance on email, Teams messages and support teams
In many cases, the organisation already owns the technology required to solve these problems.
The real challenge is creating an environment that is structured, governed and designed around employee needs rather than organisational complexity.
What we help with
SharePoint reviews and health checks
Understanding the current state of your SharePoint environment before investing in improvements.
Activities may include:
Site reviews
Navigation assessments
Search reviews
Content inventories
Governance reviews
User feedback analysis
Information architecture reviews
The outcome is a practical understanding of where improvement opportunities exist.
Content migration and rationalisation
Content migrations create an opportunity to improve content quality rather than simply move existing problems into a new environment.
We help organisations:
Identify redundant content
Remove duplication
Clarify ownership
Improve content structures
Apply governance standards
Rationalise legacy content
This creates a cleaner, more manageable environment for content owners and users alike.
Information architecture and site structure
As SharePoint environments grow, information structures often become difficult to navigate and maintain.
We help organisations design:
Site hierarchies
Hub structures
Navigation models
Taxonomies
Metadata approaches
Content structures
The goal is to help people find information with less effort.
SharePoint governance and ownership
Technology alone cannot maintain quality.
Clear ownership, governance and publishing standards are essential for long-term success.
We help organisations establish:
Governance frameworks
Ownership models
Publishing standards
Review processes
Content lifecycle practices
Federated governance approaches
The goal is to create an environment that remains sustainable long after implementation projects are complete.
SharePoint as a digital workplace
Many organisations implement SharePoint successfully but never fully develop it as a digital workplace.
We help organisations improve:
Employee-facing sites
Communication sites
Knowledge hubs
Service portals
Department sites
Landing pages
Digital workplace experiences
The focus is always on user needs rather than organisational structures.
Supporting Microsoft 365 and SharePoint delivery teams
We support Microsoft 365, SharePoint and intranet projects that are led by internal technology teams, managed service providers or implementation partners to bridge the gap between technical delivery and employee experience.
Support may include:
Information architecture design
Content design support
Self-service design
Governance framework development
Content migration support
Adoption content
Publisher enablement
User-centred design reviews
The goal is to ensure technical implementation translates into meaningful business outcomes.
How we work
At ako labs, we draw on a range of disciplines including content design, governance and operating model design, service design and change management.
Every client engagement requires drawing on each of these disciplines to get the job done right. However, our core end-to-end methodology is known as content design, and every employee experience we support is powered by our content design methodology.
Related work
Related insights
Looking to optimise SharePoint or Microsoft 365?
Whether you're improving an existing environment, planning a migration, establishing governance or trying to improve employee experience, ako labs can help you get more value from your SharePoint and Microsoft 365 investment.