Intranet transformation and continuous improvement
Make it easier for employees to find information, complete tasks and get work done
Most organisations invest heavily in digital workplace technologies such as SharePoint, Microsoft 365 and other digital communication platforms. Despite this, employee feedback is often remarkably consistent:
"I can't find anything."
The issue is rarely a lack of content. More often, information is difficult to navigate, search results are cluttered, content structures have evolved organically over time, and digital experiences reflect internal organisational structures rather than employee needs.
ako labs helps organisations improve digital workplace experiences by making information easier to find, understand and maintain across SharePoint, Microsoft 365 and other digital communication platforms. The result is less frustration, greater trust in digital channels and a more effective employee experience.
Signs your digital workplace may need attention
You may have a digital workplace challenge if:
Employees regularly struggle to find information.
Search results return too many irrelevant documents.
Navigation feels inconsistent or difficult to understand.
Content has grown organically without a clear structure.
Different business units organise information in completely different ways.
Employees rely on colleagues rather than digital channels for answers.
Intranet usage is declining.
Teams are considering replacing the platform when the real issue may be information design.
What we help with
Intranet audit and recommendations
Not every organisation needs a major intranet transformation.
Sometimes the first step is understanding what's working, what's not and where to focus effort.
We assess your current intranet experience, identify issues and provide practical recommendations for improvement.
Activities may include:
Content audits
Search reviews
Navigation reviews
Information architecture assessments
Governance reviews
User research
Analytics analysis
The outcome is a clear roadmap that your team can implement independently or with our support.
Governance and operating model uplift
Many intranet challenges are caused by unclear ownership, inconsistent publishing practices and limited accountability.
We help organisations establish:
Governance frameworks
Ownership models
Publishing standards
Review processes
Content lifecycle management
Publisher communities
The goal is to create a sustainable model that supports long-term quality and continuous improvement.
End-to-end intranet transformation
For organisations seeking broader change, we can support the complete intranet improvement lifecycle.
This may include:
Audit and discovery
User research
Information architecture
Content design
Governance design
Migration planning
Publisher enablement
Training and capability uplift
The approach is tailored to your organisation, whether you're redesigning an existing platform or planning a major SharePoint or Microsoft 365 initiative.
Capability uplift and publisher support
Successful intranets rely on capable publishers and content owners.
We help teams build the skills, tools and confidence needed to maintain high-quality employee experiences.
Support may include:
Content design training
SharePoint publishing training
Publisher onboarding programs
Coaching and mentoring
Content standards and guidance
Review and feedback processes
Targeted improvement projects
Sometimes only part of the intranet needs attention.
We can help with focused initiatives including:
Self-service content for a specific corporate function (HR, IT, Finance, Procurement, Facilities, etc)
Integrating project-based content into an existing Intranet structure
Archive and clean-up of old content
This approach allows organisations to solve high-priority problems without undertaking a full intranet redesign.
Interim intranet and content support
If you're experiencing a temporary resource gap, we can provide short-term support across intranet management, content publishing and governance activities.
This may include:
Intranet administration support
Content reviews and publishing
Governance activities
Project delivery support
Publisher coordination
Continuous improvement initiatives
Whether you need support for a few weeks or several months, we can help maintain momentum while permanent arrangements are established.
Why your Intranet matters
Effective digital information channels help organisations:
Improve employee experience
Increase trust in information
Improve employee self-service
Reduce support effort
Improve content discoverability
Support knowledge sharing
Increase adoption of digital platforms
Improve productivity
Most importantly, they help employees spend less time searching for information and more time getting work done.
How we work
At ako labs, we draw on a range of disciplines including content design, governance and operating model design, service design and change management.
Every client engagement requires drawing on each of these disciplines to get the job done right. However, our core end-to-end methodology is known as content design, and every employee experience we support is powered by our content design methodology.
Related work
Related insights
Looking to improve your digital workplace?
Whether you're redesigning an intranet, improving SharePoint, restructuring information architecture or trying to improve employee experience, ako labs can help create digital workplace experiences that are easier to navigate, easier to govern and easier to use.