When content isn't the problem
Content problems are often symptoms of deeper organisational issues. When employees can't find information, the instinct is usually to rewrite content, improve search or redesign pages. In reality, the underlying causes are often poor governance, unclear ownership, weak information architecture, fragmented processes or limited content design capability.
10 common mistakes in Intranet content publishing and how to avoid them
Intranets are full of content published with the best of intentions. Everything an employee might need is technically there. The problem is how long it takes to find it.
Are FAQs helping or hurting your content?
FAQs are one of the most common content deliverables in change communications. They feel familiar, safe and efficient. But from a content design perspective, FAQs often make information harder to find, harder to scan and harder to maintain.