When content isn't the problem
Content problems are often symptoms of deeper organisational issues. When employees can't find information, the instinct is usually to rewrite content, improve search or redesign pages. In reality, the underlying causes are often poor governance, unclear ownership, weak information architecture, fragmented processes or limited content design capability.
10 common mistakes in Intranet content publishing and how to avoid them
Intranets are full of content published with the best of intentions. Everything an employee might need is technically there. The problem is how long it takes to find it.
Why content design capability matters in change and transformation
Transformation content always outlives transformation teams. Without content design capability, the Intranet absorbs the cost. Investing in this capability ensures content improves the system it lives in, supports employees, and helps change actually stick.