Better digital experiences for employees

Helping organisations improve employee self-service through better content, governance and design.

What we do

We help organisations improve employee self-service through better content, governance and design.

Many organisations invest heavily in intranets, SharePoint, Microsoft 365 and knowledge platforms, yet employees still struggle to find information, complete tasks and access support.

ako labs helps organisations improve content, strengthen governance, optimise information structures and create digital experiences that help employees find answers faster and work more effectively.

Better information. Better self-service. Better employee experiences.

The result is less frustration, stronger trust in digital channels and more time for corporate functions to focus on higher-value work.

Services

We help organisations improve content, strengthen governance, optimise information structures and create digital experiences that help employees find answers faster and work more effectively.

Help employees find answers faster, complete tasks independently and reduce reliance on support teams.
Learn more about employee self-service →
Create sustainable governance practices, ownership models and ways of working that maintain content quality over time.
Learn more about content governance →
Improve search, navigation, information architecture and employee experiences across intranets and digital workplace platforms.
Learn more about Intranet continuous improvement →
Build the skills, confidence and processes needed to create and maintain high-quality digital content.
Learn more about content design and training services →
Help employees adopt new technologies, platforms and ways of working.
Learn more about technology adoption services →
If you’ve got a gap in your content management resources, we can provide a Contractor to support you on a casual, part-time or temporary full-time basis.
Learn more about SharePoint optimisation →
Prepare content, governance and operating models for AI-powered search, discovery and self-service.
Learn more about SEO, GEO and AI operating models →

Our work

Featured

Designing a global learning and development experience for 12,000 employees

When it came to learning and development content, employees struggled to understand what was available and where to start. Head office needed to communicate a cohesive vision, while each global region maintained its own learning pages, priorities and delivery models, which were not going away.

Replacing an HR document library with user-centred Intranet content

A global financial services organisation relied on a large library of instructional PDFs to support staff using their HRIS system. Documents varied in layout and quality and content ownership was unclear and support teams could not reliably direct employees to self-service resources.

Simplifying submissions management for a production company

A small, independent film and television production company managed all project submissions in a single Excel spreadsheet that had became a data bottleneck. Data was often incomplete or inconsistent, the team had limited visibility across projects, and important discussion notes from meetings were hard to capture or keep.

HR Intranet content review and audit

A national media company asked us to simplify a cluttered and confusing HR Intranet to improve employee self-service. They needed help to solve content duplication, inconsistent navigation, low trust in the Intranet and high volumes of avoidable enquiries.

Our insights

Featured

When content isn't the problem

Content problems are often symptoms of deeper organisational issues. When employees can't find information, the instinct is usually to rewrite content, improve search or redesign pages. In reality, the underlying causes are often poor governance, unclear ownership, weak information architecture, fragmented processes or limited content design capability.

10 common mistakes in Intranet content publishing and how to avoid them

Intranets are full of content published with the best of intentions. Everything an employee might need is technically there. The problem is how long it takes to find it.

A practical checklist for publishing Intranet content during transformation

When projects act as publishers rather than partners, content decisions are made in isolation from the teams who will live with the consequences.

Why content design capability matters in change and transformation

Transformation content always outlives transformation teams. Without content design capability, the Intranet absorbs the cost. Investing in this capability ensures content improves the system it lives in, supports employees, and helps change actually stick.

Are FAQs helping or hurting your content?

FAQs are one of the most common content deliverables in change communications. They feel familiar, safe and efficient. But from a content design perspective, FAQs often make information harder to find, harder to scan and harder to maintain.